We have a few general recommendations that we suggest all users try when the game misbehaves. Working with the technology available, we strive to produce the smoothest and best experience. However, due to a variety of factors outside of our control, sometimes technical hiccups occur. Most of the time when the game doesn’t behave as it should – things like: skipping or jerky reels, slow or sluggish response, mismatched sounds, or failure to load – you can try a few diagnostics steps for quick resolution!
- Make sure you're all up-to-date with the latest version of the application and the latest version of your device's operating system
- Force the game close through your device's application manager. Re-launch the game and then check the situation.
- Try uninstalling and reinstalling the application
Performing regular maintenance on your device is the best way to prevent issues while gaming online!